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About Us
Roksport are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact Details:
Roksport
7-8 Caer Street, Castle gardens, Swansea, SA1 3PP, United Kingdom
Phone number: 01792 458600
Email Address: sales@roksport.com
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
We post all orders that have been made using the royal mail, We send all items recorded first class signed for. All packages have a unique tracking number that we will be happy to provide you upon request.
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Delivery Schedule
We send out all orders right away if possible, All orders are sent first class so should be delivered 1-2 working days after date shipped. International orders normally tend to take a little longer. But this is down to the royal mail's delivery system.
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Tax Charges
All orders made have a 15% VAT charge.
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Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01792 458600 (International +44 01792 458600) or fax us on or write to us at 7-8 Caer Street castle gardens Swansea SA1 3 PP United Kingdom
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Privacy Policy
Roksport do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Remittance Terms
Thank you for ordering with Roksport. For 10% off your next order simply enter coupon code: roksa1 into the coupon code box when entering your postal details next time for the discount.
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